Customer Services

The team at The OUTLET
Euan Forbes – Centre Manager
Christine Watson – Marketing Manager
Elaine Quinn – Marketing & Events Executive
Angela Moir - Operations Manager
Pauline Tipping - Tenant Liaison Executive

Frequently Asked Questions

• When is The OUTLET open?
  
  Click here to view The OUTLET’s Opening Hours.
  
  
• Do you accept Euro?
  
  We are pleased to confirm that The OUTLET is a Euro friendly shopping destination where both sterling and Euro currencies are widely accepted. Currently this is with the exception of both our GAP and Billabong stores, however, with customer service being at the forefront of our priorities please be assured that we are in discussions with their head office to try and alter this policy as soon as possible. The Euro rate is communicated to the brands at The OUTLET on a weekly basis as per the recommendation of currency exchange advisor: www.xe.com Please also be advised that exchange rates do vary across the stores at The OUTLET. In order to benefit from most recent exchange variations we would advise you to withdraw sterling currency from any of the 3 cash machines available on site at The OUTLET or pay by credit card.
  
  
  
• How do I get to The OUTLET?
  
  Click here to view directions to The OUTLET from various locations.  The OUTLET is situated 26 miles South of Belfast, just outside of Banbridge, on the main A1 road between Belfast and Newry/Dublin. A simple map is provided on our directions page to help guide you to our location. Should you need further assistance locating The OUTLET then please do not hesitate to contact us directly on +44 (0) 28 4062 5151.
  
  
• Where can I find the telephone number of one of the stores at The OUTLET?
  
  Click here to visit the shops page of the website. Each of the stores at The OUTLET have their own dedicated web page and their shop telephone number is detailed on this page. If calling from the Republic of Ireland please pre fix the last 8 digits with 048. For example The OUTLET Management Suite is 048 4062 5151 if telephoning from the Republic of Ireland.
  
  
• I am planning a coach trip visit to The OUTLET – do you have a welcome pack for coach trips?
  
  The OUTLET welcomes all coach companies & passengers. All coach parties at The OUTLET will by greeted by a customer services representative and/or management on arrival and receive a special welcome. Your special welcome will make sure that everyone in your party receives a store directory with map and a special offer booklet which gives extra discount in addition to the everyday savings of up to 70% at The OUTLET.
  
  Please contact us in advance of your trip to let us know when to expect your coach by telephoning +44 (0) 28 4062 5151, completing an online contact us form or emailing reception@the-outlet.co.uk.
  
  If you are interested in organising a coach trip to The OUTLET and would like further details about The OUTLET and our coach trip welcome scheme please contact a member of our customer services team on +44 (0) 28 4062 5151.
  
  
  
• Do you have gift vouchers that you can use in any of the stores at The OUTLET?
  
  We are delighted to confirm that The OUTLET has gift vouchers available in £5  denominations for use in our stores. These can be purchased at the Visitor Welcome Centre at The OUTLET and are accepted in participating stores at The OUTLET. This is currently with the exception of Starbucks & Mexx. However, with customer service being at the forefront of our priorities we are in discussions with their head offices to try and gain their participation in The OUTLET Gift Voucher scheme as soon as possible.